Payments, Shipping and Returns

Custom Print and Embroidery Business Policy Introduction Welcome to Custom Print and Embroidery. This policy outlines the terms and conditions under which we operate our business. It is designed to ensure clarity and protect both our business and our clients. Please read this policy carefully before engaging with our services. Contact Information - Business Legal Name: Custom Print and Embroidery - Email: customprintandembroidery@mail.com - Phone: 07821277711 - Address: Ribblesdale Ave, Lancashire, BB5 5BH, GB Payment Policy We offer various payment methods to accommodate our clients: Accepted Payment Methods 1. Stripe: We accept credit and debit card payments through Stripe. All transactions are secure and encrypted. 2. PayPal: Payments can be made via PayPal. Clients can use their PayPal account or pay as a guest using a credit or debit card. 3. Bank Transfers: Details will be provided upon request for direct bank transfers. Payment Terms - Payment must be made in full prior to the commencement of any custom print or embroidery work. - All prices are listed in GBP and include VAT where applicable. - Clients are responsible for any additional fees incurred through their chosen payment method (e.g., PayPal transaction fees). Refunds and Cancellations - Due to the custom nature of our products, we do not offer refunds once production has commenced. - Cancellations can be made within 24 hours of order placement for a full refund. - If a product is defective or incorrect, please contact us within 7 days of receipt for a resolution. Shipping Policy Standard Shipping - We use Evri for our standard postage services. - Shipping costs are calculated at checkout based on the delivery address and package weight. - Estimated delivery time is 5-7 business days. Delivery and Handling - Orders will be processed and dispatched within 3-5 business days after payment confirmation. - Custom Print and Embroidery is not responsible for delays caused by postal services or unforeseen circumstances. International Shipping - Currently, we do not offer international shipping. All orders must be shipped to addresses within the United Kingdom. Privacy Policy - We are committed to protecting your privacy. Personal information collected during the order process is used solely for order fulfillment and communication purposes. - We do not share your information with third parties, except as necessary to complete your order (e.g., payment processors, shipping carriers). ## Customer Service - For any inquiries, issues, or support, please contact us at customprintandembroidery@mail.com or call us at 07821277711. - Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM. Compliance and Legal - This policy is governed by the laws of England and Wales. - Custom Print and Embroidery reserves the right to amend this policy at any time. Changes will be communicated via our website or email. By engaging with our services, you acknowledge that you have read, understood, and agreed to this policy. Thank you for choosing Custom Print and Embroidery for your custom printing and embroidery needs.